Sodica : Who are we?

Our activity includes both the distribution of spare parts and the provision of technical support to our customers in identifying parts.

Our service is aimed exclusively at lift and escalator professionals.

  

Created in 1986 to meet the distribution needs of lift and escalator spare parts on the French market, SODICA has gradually developed by expanding its offer and its geographical distribution area.

The catalogue, which contained 10,000 items in the 2000s, now references more than 2,700,000 products. Similarly, the shop, which used to cater exclusively for customers in the Ile de France region, has become an efficient logistics centre serving Sodica's customers around the world.

Sodica is positioned to supply and identify the brand's parts. However, Sodica has also built up its extensive catalogue by developing expertise in all makes of spare parts.

Over the years, Sodica has opened up to the European and international market, enabling us to meet the needs of the global market with a multi-lingual offering and delivery service to all countries.

  

Our values and principles guide the way we work. By embodying these values and behaving in an exemplary manner on a daily basis, we deliver total customer satisfaction.

As a company committed to customer satisfaction, Sodica has placed quality at the heart of its organisation and has put in place an effective quality management system through
total control of processes from the time a commercial offer is issued to delivery to our customers
constant monitoring of products
a permanent improvement approach
active listening to our customers in order to understand and detect their expectations.

Our storage platform also benefits from the following certifications:

ISO 9001:2015 for its quality involvement in customer satisfaction

ISO 14001:2015 for its environmental approach at all levels

OHSAS 18001:2007 for its social commitment and its health and safety management

ISO 50001:2011 for its energy management to reduce its CO2 impact and energy costs

We must always be exemplary and respect the law to the letter. Our customers appreciate our ethics and honesty.

We believe that SODICA's strength lies in its employees and in their motivation to get involved in the life of the company every day.


10 people at your service to :

• Respond quickly to your requests for quotes
• Assist you in identifying parts via the support of our technical department
• Improve our offer and our catalogue according to your feedback
• Respond to any request concerning an order in progress
• Inform you in the event of a change in the announced shipping date
• Deal with any complaints you may have